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Return, Exchange & Refund Policy
Your satisfaction is important to us. We offer a simple and transparent 7-Day Return, Exchange & Refund Policy for eligible products.
7-Day Return Policy
You may request a return within 7 days of receiving your order if the item is eligible under this policy.
- Item received is damaged or defective.
- Wrong item was delivered.
- Product has manufacturing defects.
- Item is significantly different from its description.
Exchange Policy
Eligible products can be exchanged within 7 days after delivery, subject to stock availability.
- Wrong size (for eligible apparel).
- Damaged or defective products.
- Incorrect item received.
- Manufacturing defects.
Refund Policy
Once your returned product has been received and inspected, we'll notify you of the refund status.
✅ Approved Refund
Refunds will be processed to the original payment method or another approved method within 5–10 business days after approval.
❌ Rejected Refund
If the returned item does not meet our policy requirements, the refund request may be declined.
Items Eligible for Return
- Clothing and fashion items (unused with original tags).
- Electronics with original packaging and accessories.
- Accessories and eligible household items.
Items Not Eligible for Return
For hygiene and safety reasons, the following products cannot be returned once opened or used:
- Sanitary Pads
- Baby Diapers
- Personal Hygiene Products
- Cosmetics and Beauty Products
- Innerwear
- Products marked "Non-Returnable"
- Used, damaged or altered items by the customer
Conditions for Return
- Product must be unused and unwashed.
- Original packaging must be intact.
- All accessories, manuals and free gifts must be included.
- Original invoice or order confirmation should be available.
How to Request a Return
- Contact Customer Support within 7 days of delivery.
- Provide your Order ID.
- Explain the reason for return or exchange.
- Share photos of the product if it is damaged or defective.
- Our team will review your request and guide you through the next steps.
Need Assistance?
📞 Customer Care
+91 90649 16290
neelira.etc@gmail.com
🕘 Support Hours
Monday – Saturday
9:00 AM – 7:00 PM (IST)
Return Shipping Charges
- Wrong Item Delivered: Neelira will bear the full return shipping cost.
- Damaged or Defective Product: Neelira will arrange a replacement or reimburse the return shipping charges, where applicable.
- Manufacturing Defect: Return shipping charges will be borne by Neelira after verification.
- Customer Change of Mind: If a return is accepted for reasons other than product defects or shipping errors, the customer may be responsible for the return shipping charges.
Note: Please do not return any product without receiving return instructions from our Customer Support team.
Refund Processing Time
After your returned product has been received and successfully inspected, eligible refunds will be processed as follows:
- UPI, Credit Card, Debit Card, Net Banking & Wallet Payments: 5–7 business days after refund approval.
- Bank Transfer (if applicable): 7–10 business days after refund approval.
- Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or UPI after collecting the customer's bank account or UPI details.
Please Note: The actual credit date may vary depending on your bank or payment service provider.
Damaged, Missing or Incorrect Items
If you receive a damaged product, an incorrect item, or find that items are missing from your package, please notify us within 48 hours of delivery.
- Provide your Order ID.
- Share clear photographs of the product and packaging.
- Provide an unedited unboxing video showing the package being opened from the sealed condition.
Important: An unedited unboxing video greatly helps us verify claims relating to damaged, missing, incorrect or tampered products. While every claim will be reviewed fairly, Neelira reserves the right to request this evidence before approving a replacement or refund.
Cancellation Before Shipment
Orders may be cancelled before they are shipped. Once an order has been packed or dispatched, cancellation may not be possible.
- If your cancellation request is approved before shipment, a full refund will be processed.
- Customized, made-to-order or special-order products may not be eligible for cancellation.
Replacement Policy
- Eligible replacement requests must be made within 7 days of delivery.
- Replacement is subject to product availability.
- If the same product is unavailable, you may choose a refund or an alternative product of equal value, subject to approval.