Order Processing

Once your order is successfully placed and payment is confirmed, our team begins preparing your items for shipment. Most orders are processed within 1–2 business days.

Delivery Options

Estimated Delivery Time

• Metro Cities: 2–5 Business Days
• Other Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Actual delivery times may vary depending on your location, courier availability, weather conditions, and public holidays.

Shipping Charges

Shipping charges are automatically calculated during checkout based on:

• Delivery location
• Order value
• Package size and weight
• Selected shipping method

Order Tracking

After your order has been shipped, you will receive tracking information by email or SMS (where available). You can also track your shipment by logging into your Neelira account and visiting My Account → My Orders.

Delivery Attempts

• Please ensure someone is available to receive the parcel.
• If delivery is unsuccessful, the courier may attempt redelivery.
• If repeated delivery attempts fail, the order may be returned to us.

Damaged or Missing Items

If your package arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery. Include your Order ID and clear photos of the package and products to help us investigate quickly.

Need Help?

If you have any questions regarding shipping, delivery status, or courier services, our Customer Support team is happy to assist you.