Cancel Your Order

Order Cancellation Procedure

1. Sign in to your Neelira account.
2. Go to My Orders.
3. Select the order you wish to cancel.
4. Click Cancel Order if the option is available.
5. Select the reason for cancellation.
6. Confirm your cancellation request.
7. You will receive an email confirming whether your cancellation request has been accepted.

When Can I Cancel My Order?

• Orders can usually be cancelled before they are packed or shipped.
• Once an order has been dispatched, cancellation may no longer be possible.
• If cancellation is unavailable, you may still be eligible for a return after delivery in accordance with our Return & Refund Policy.

Refund Information

• If your cancellation is approved before shipment, a full refund will be processed.
• Refunds are issued to the original payment method whenever possible.
• Refund processing usually takes 5–7 business days after approval. Processing times may vary depending on your bank or payment provider.

Orders That Cannot Be Cancelled

• Orders that have already been shipped.
• Customized or made-to-order products.
• Products that are not eligible for cancellation as described on the product page.

Need Assistance?