Refunds & Disputes
We're committed to resolving refund requests and order disputes fairly, quickly, and transparently.
Refund Eligibility
You may be eligible for a refund or replacement if your order meets the conditions outlined in our Return & Refund Policy.
- Incorrect product delivered
- Damaged product received
- Defective product
- Missing items in your order
- Order cancelled before shipment
How to Request a Refund
- Contact Customer Support.
- Provide your Order ID.
- Describe the issue.
- Upload photos or videos if requested.
- Our team will review your request.
- If approved, your refund or replacement will be processed.
Refund Processing Time
💳 Online Payments
Usually refunded within 5–7 business days after approval.
💵 Cash on Delivery
Refunds are processed through bank transfer or another approved method after verification.
📦 Replacements
Replacement products are shipped after the returned item passes inspection, where applicable.
Dispute Resolution
If you believe there has been an error with your order, payment, delivery, or refund, please contact us as soon as possible. Our team will investigate your concern and work toward a fair resolution.
Please keep the following information ready:
- Order Number
- Registered Mobile Number
- Registered Email Address
- Product Name
- Photos or videos of the issue (if applicable)
Need Assistance?
📞 Customer Care
+91 90649 16290
neelira@gmail.com
🕘 Support Hours
Monday – Saturday
9:00 AM – 7:00 PM (IST)
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